Frequently Asked Questions

Yes, we have a physical outlet in Karachi at the address given below:

Building 1C, 1st Sunset Commercial Street, Phase 4, Defence, Karachi

New stores will be opening soon in other areas very soon IA.

For cancelling order, kindly contact us through E-mail, Instagram or Facebook page within 1 day of placing order along with your order id. 

Any order which has been sent to the courier company for delivery cannot be cancelled.

For any questions or complaints, you can contact us on our e-mail: 

info@kefpk.com

Similarly, you can also leave us a message on our Instagram or Facebook page and we will get back to you. 

Apart from Pakistan, we can ship to USA, UK, Canada and the UAE.  For other countries, kindly contact us to check if there is a possibility of us shipping to your location.

We understand and try our best to deliver all orders on priority. Once the order is placed on website, a verification check is carried out, suspicions orders are blocked, orders with complete details are forwarded for further processing. We normally process all orders within 1 day of order.

All deliveries are made by our courier service partners. Hence, the delivery man is not allowed to handover the parcel before receiving the total cash amount.

Deliveries within Karachi usually take 2 - 5 business days to deliver and deliveries outside Karachi take 3 - 7 business days to deliver.

Courier Riders are instructed to call or drop a text before making any delivery attempt, however, in case of any failed attempt, please try calling back the courier company for quick delivery. Incase you failed to connect, courier company informs us via email. We will try to contact you again to solve the matter.

Eventually, orders make their way back to us if there is no response from the buyer’s end.In case the Buyer seems inappropriate, we ban the buyer from our database, hence no more services for banned customers. 

Standard shipping charges are Rs 250. Shipping is free for orders exceeding Rs 4500. During sale, shipping charges might differ. Furthermore, for custom deliveries, kindly email us at info@kefpk.com or leave a message so we may guide you further.

In case you have received any damaged/wrong/faulty product, we gladly accept all merchandise for return or exchange within 7 working days of delivery, provided it:

– Is in new condition

– Hasn’t been washed, used or Altered

– Has the original price tag and packaging intact

In case of change of mind requests, only exchange will be allowed within 7 days of delivery. You will be required to deliver the product at our office address and pay for the shipping charges. Once we receive the product, we will give you a discount coupon for the same amount which can be used for other purchases.