Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your \"order history\" section on your account page on the website.<\/p>","enable":"true"},{"question":"Can I change \/ cancel my order?","answer":"
We can only change orders that have not been processed for shipping yet.
You can edit your order through the confirmation email that has been sent to you on your email. Please check spam folder as well if the email is not in inbox. Furthermore, you can reach out to us to edit your order.\u00a0<\/p>","enable":"true"},{"question":"Does KEF have a physical store?","answer":"
No. We do not currently have a physical location, although it is something we may consider in the future. In the meantime, we hope you enjoy your shopping experience on our website!\u00a0<\/p>","enable":"true"},{"question":"I have received wrong\/ faulty\/ damaged product. What should i do?","answer":"
In case you have received any damaged\/wrong\/faulty product, we gladly accept all merchandise for return or exchange within 7 working days of delivery, provided it:<\/p>\n
\u2013 Is in new condition<\/p>\n
\u2013 Hasn\u2019t been washed, used or Altered<\/p>\n
\u2013 Has the original price tag and packaging intact<\/p>\n
We DO NOT entertain any change of mind requests. You are advised to read all product descriptions and instructions carefully before proceeding with your order.\u00a0<\/p>","enable":"true"},{"question":"How long does it take to deliver orders?","answer":"
We try our best to delivery your order as soon as possible. On an average it takes around 3-7 days to deliver order throughout Pakistan.<\/p>","enable":"true"},{"question":"What are your delivery charges? ","answer":"
Our regular delivery charges are Rs 180 and free orders above 2500. However, during sale, free delivery rates might change. Furthermore, rates for custom\/urgent deliveries will differ and will be mentioned to the customer.<\/p>","enable":"true"}]},"whatsapp":{"enable":"false","heading":"WhatsApp","box":{"heading":"WhatsApp Chat","subHeading":"We are here happy to help"},"contactChat":"true","contactChatText":"Hello! I'm {{NAME}} from the {{ROLE}}.","multipleContact":"true","contacts":[{"icon":"2","iconType":"pre-default","name":"Asif","role":"Customer Support","number":"923162222064","available":"auto","availableTimezone":"UTC"}],"available":{"type":"custom","timezone":"Asia\/Karachi","start":"9:30","end":"18:30"},"shareMessage":{"text":"I have a few questions. Can you help?","isUrl":"true"}},"contactUs":{"enable":"false","heading":"Contact Us","box":{"heading":"Contact Us","subHeading":"What question do you have?"},"field":{"name":{"text":"Name","type":"required"},"email":{"text":"Email","type":"required"},"question":{"text":"Question","type":"required"},"captcha":"false","captchaNote":"To verify that you are not a robot","buttonText":"Submit"},"receive":"info@kefpk.com"},"trackOrder":{"enable":"false","heading":"Track Order","box":{"heading":"Track Order","subHeading":"Track your placed order location"},"field":{"orderNumber":{"text":"Order Number","type":"required"},"email":{"text":"Email","type":"optional"},"mobileNumber":{"text":"Mobile Number","type":"required"},"buttonText":"Track"}}},"tabsOrder":["faq","whatsapp","contactUs","trackOrder"]},"shareButton":{"display":false,"style":""},"shareWidget":{"display":false,"button":{"time":0,"theme":1,"offset":50,"display":"both","background":"#fff","fontColor":"#333","text":"Share","position":{"mobile":"left","desktop":"right"},"pages":"article, collection, home, product, page, checkout, cart, searchresults"}},"stickyBar":{"offset":0,"theme":1,"width":100,"labelText":"Share with your friends","display":false,"sharingText":"Hey, Just check this out..","position":"bottom-left","displayType":"both","fontColor":"#fff","background":"#075e54"}}